Communication Services Franchises
Writing & Editing
Communication services can write all types of documents for your internal and external audiences. They can begin from scratch by interviewing subject matter experts (SMEs) to gather relevant information, or organise and/or edit existing documents. Types of documents (in addition to training materials) with which we can assist are:
* Policy/procedure manuals
* User's guides
* Marketing literature
* Job descriptions
* Video scripts
* Corporate histories
Corporate histories are wonderful tools for promoting company principles and values, reinforcing corporate culture; increasing employee morale; and marketing to clients, prospective employees and the community. They are often written to celebrate company anniversaries and other milestones, or to highlight new directions and company vision.
They will also be happy to arrange for the graphic design, printing and binding of your documents.
Communication Audits & Consulting
They will consult with you about your department, division or organisation's communication needs. We will evaluate existing processes, and help you develop strategies for meeting both short-term and long-term communication goals.
Other Communication Skills Workshops
Communication services offer communication skills workshops addressing a wide range of business issues. They will customise content and materials to meet your organisation's needs. Most programs can be modified to fit timeframes ranging from two hours to two days. They are prepared to present on the following topics:
1 to 1 Conversations, Telephone Skills, Communicating Change
Negotiation Skills, Communication Plan Development, Media Training, Leadership & Executive Communication, Presentation Skills, Writing, Interpersonal Communication, Strategic Communication, Team Communication.
Customer Relations Topics
Understanding the Service Environment, Planning & Designing a Customer Service Function, Customer Communication, Complaint Analysis & Resolution, Conflict Management
& Resolution, Dealing With Anger, Complaints & Complainers, Building Customer Relationships, Negotiating With a Customer, Three Steps for Inquiries & Complaints, Special Populations, Customer Satisfaction & Retention.
Personal Skills Topics
Decision Making, Problem Solving, Overcoming Resistance, Managing Conflict, Outcome-Based Communication, Critical Conversations, Motivation & Influence, Establishing Credibility, Transaction Skills, Basic Negotiations Skills, Listening Skills, Giving & Receiving Feedback, Asking Good Questions, Managing Conversations, Dialoguge, Team Communications, Team & Sales Presentations, Team Problem Solving, Negotiation Coaching, Presentation Skills Coaching, Virtual Presentations, Speaking in Public, Audience Analysis, Creating Good Visuals, Special Needs Communication, Distance Communication, Telephone Skills, Time Management, Coaching & Mentoring, Motivating for Retention.
They can coach your employees in a private and confidential manner on a range of communication issues. This personal assistance will help them develop in their current positions, prepare for other positions, or overcome hurdles that prevent them from performing as well as both they and you desire. Topics include:
* Career goals
* Interpersonal skills
* Supervisory skills
* Attitude and motivation
* Writing skills
* Presentation skills